Claims handling and claims assessment in times of a (global) crisis were the focus of this webinar: current topics, important developments, practical experience and how legal protection insurers have to adapt and re-organise their claims management in the course of the covid-19 pandemic. Rebecca Conway, Chief Legal Officer at Arc Legal Assistance Ltd., explained how to adapt claims departments in these difficult times. The webinar provided topical information about the impact on the claims situation and opportunity to exchange ideas and experience with speakers and colleagues from the industry.
Participants received information on current requirements for handling claims and dealing with legal questions. Rebecca made suggestions and provided assistance for the operative everyday life and the opportunity to examine respective perspectives. The webinar made participants understand and gave an overview of the current situation regarding the impact of Covid-19 on the claims situation. Other topics were driving forces in the crisis and their impact on claims in the aftermaths: what will deviations and special features be regarding specific customers (especially owners of small businesses, employees and employers, landlords etc.)?
